Our Services
Beyond Products, A Partnership for Your Research Success
We believe our responsibility extends beyond delivering products. The true value of Bio-Scanning is realized when our customers achieve successful research outcomes. The Bio-Scanning team of experts is committed to partnering with you through every step of your research journey, from study design to data analysis and beyond, providing the highest level of service to ensure your success.
Discover our structured four-stage service program, meticulously designed to support you throughout your research endeavor.
Cage Engineering
Data Accessibility
Supply Chain Optimization
Services to Elevate Your Research Projects
Monitoring System
Boost your research presence with tailored strategies. From supply to analytics, we ensure your research reduce research risks and drives meaningful results.
Real-time Visual Indicator
Leverage authentic connections with data to amplify your research outcome. Our solution is designed to build trust and deliver measurable impact.
Ensuring a rapid and stable start to your research.
| Service Item | Details |
| ✅ Professional Installation & Validation | Bio-Scanning certified engineers conduct on-site or remote installations, network connection setups, and initial system diagnostics to ensure optimal performance. |
| 🎓 Comprehensive User Training Program | We provide tailored training sessions for researchers and administrators, covering everything from hardware (cage) maintenance to mastering all features of the SaaS platform (data analysis, reporting, etc.). |
| 🔬 Initial Study Design | Our team of scientists collaborates with you to define optimal study protocols, group configurations, and data collection strategies from your very first experiment, ensuring you obtain the best possible data aligned with your research goals. |
Providing continuous expert assistance to ensure research continuity.
| Service Item | Details |
| 📞 24/7 Technical Support | Our dedicated technical support team is available around the clock to promptly address unexpected issues such as system malfunctions or software errors, minimizing research disruptions. |
| 👨🔬 Scientific Application Support | Facing challenges in data interpretation or seeking new analysis ideas? Our PhD-level application scientists are here to collaborate, providing insights and finding solutions to your scientific queries. |
| 💻 Remote Diagnostics & Resolution | With your consent, we remotely access system logs to quickly identify and resolve the root cause of issues. Most software-related problems can be solved immediately without the need for on-site visits. |
Going beyond mere issue resolution to help you fully leverage the value of our solutions.
| Service Item | Details |
| 🤝 Dedicated Success Manager | Enterprise plan customers benefit from a dedicated success manager as their single point of contact for everything from basic inquiries to strategic consulting aimed at achieving long-term research objectives. |
| 📊 Quarterly Performance Review | We conduct regular meetings to review your progress, jointly examining accumulated data and assessing your research goals. Together, we’ll explore new ways to optimize system utilization and improve research efficiency. |
| 💡 Best Practices & Use Case | Receive regular newsletters featuring the latest AI analytics updates, successful Bio-Scanning applications from leading research institutions, data analysis tips, and more, providing fresh inspiration for your research. |
Delivering tailored solutions to meet your unique research objectives.
| Service Item | Details |
| 🤖 Custom AI Model | Are you seeking specific disease biomarkers or drug response patterns? Our data science team can develop bespoke AI analysis models tailored exclusively to your data. |
| 📈 Data Analysis as a Service | If your research team lacks dedicated data analysis expertise, our professionals can handle the entire process, from data analysis to result interpretation and report generation. |
| 🔄 System Integration Service | Integrate the Bio-Scanning platform seamlessly with your institution’s existing LIMS (Laboratory Information Management System), ELN (Electronic Lab Notebook), and other software to create an automated, integrated research environment. |
Let’s work together on your next research project
Ready to take your research to the next level? Partner with us to create a stable research environment strategies, drive meaningful engagement, and achieve measurable results. Let’s turn your vision into reality—together.